Shipping
Hassle-free shipping NZ wide + enjoy FREE shipping when you spend over $300
Lora & Flok ships direct from the farm for a flat fee of $15 New Zealand wide. Please allow up to 7 days for your order to arrive if you are in the North Island and up to 5 days in the South. For questions regarding your order please contact hello@loraandflok.co.nz and we will assist.
Pillow Returns
We believe you should be able to sleep on a pillow to decide if you like it which is why we give you a full 100 days to trial your new pillow to make sure it's right for you. If you're not enjoying better sleep, we'll refund your money.
In order to process a refund for your L&F pillow, please ensure
- You have full proof of purchase
- You have all original packaging
- The pillow has been gently used only and has no damage
- You request a return within 100 days of your purchase
Please note: We ask that you trial your pillow for at least 3 weeks (it can take this long for your body to react to the improved support and spinal alignment).
* Return shipping is at your own expense.
Other Bedding Returns
We're certain you'll enjoy better sleep with your new L&F bedding, but, on the odd chance we’re wrong - you have a full 30 days to get in touch for a full refund provided;
- You have full proof of purchase
- You have all original packaging
- The product has been gently used only and has no damage
- You request a return within 30 days of your purchase
* Return shipping is at your own expense.