Shipping

 

Hassle-free shipping NZ wide + enjoy FREE shipping when you spend over $300

Lora & Flok ships direct from the farm for a flat fee of $15 New Zealand wide. Please allow up to 7 days for your order to arrive if you are in the North Island and up to 5 days in the South. For questions regarding your order please contact hello@loraandflok.co.nz and we will assist.

 

Pillow Returns

We believe you should be able to sleep on a pillow to decide if you like it which is why we give you a full 100 days to trial your new pillow to make sure it's right for you. If you're not enjoying better sleep, we'll refund your money.

In order to process a refund for your L&F pillow, please ensure

  • You have full proof of purchase
  • You have all original packaging
  • The pillow has been gently used only and has no damage
  • You request a return within 100 days of your purchase

Please note: We ask that you trial your pillow for at least 3 weeks (it can take this long for your body to react to the improved support and spinal alignment).

* Return shipping is at your own expense.

 

Other Bedding Returns

We're certain you'll enjoy better sleep with your new L&F bedding, but, on the odd chance we’re wrong - you have a full 30 days to get in touch for a full refund provided;

  • You have full proof of purchase
  • You have all original packaging
  • The product has been gently used only and has no damage
  • You request a return within 30 days of your purchase

* Return shipping is at your own expense.